/* Gdesk — design system.
   light é a AUSÊNCIA de data-theme (não inventar [data-theme="light"], senão os
   seletores de dark/misto param de casar). Token de superfície vem SEMPRE em par
   com o seu --on-*: usar --surface-warn sem --on-warn é bug latente que só
   aparece no escuro. */
:root{
  --bg:#f8fafc; --surface:#ffffff; --surface-2:#f1f5f9;
  --text:#0f172a; --muted:#64748b; --border:#e2e8f0;
  --primary:#2563eb; --primary-dark:#1d4ed8; --on-primary:#ffffff;

  --surface-ok:#dcfce7;    --on-ok:#166534;
  --surface-warn:#fef3c7;  --on-warn:#92400e;
  --surface-danger:#fee2e2;--on-danger:#991b1b;
  --surface-info:#dbeafe;  --on-info:#1e40af;
  --surface-accent:#ede9fe;--on-accent:#5b21b6;

  --sidebar-bg:#0f172a; --sidebar-on:#e2e8f0; --sidebar-on-muted:#94a3b8;
  --sidebar-active:#1e293b; --sidebar-brand:#ffffff;

  --input-bg:#ffffff; --input-text:var(--text);
  --shadow:0 1px 2px rgba(15,23,42,.06), 0 1px 3px rgba(15,23,42,.10);
  --radius:12px;
}
:root[data-theme="dark"]{
  --bg:#0b1220; --surface:#111a2e; --surface-2:#16223c;
  --text:#e6edf7; --muted:#94a3b8; --border:#243350;
  --primary:#3b82f6; --primary-dark:#2563eb; --on-primary:#ffffff;
  /* pastel fixo não vira outro pastel no escuro: cor da família translúcida
     + texto no tom claro, que acompanha qualquer fundo real */
  --surface-ok:rgba(22,163,74,.20);    --on-ok:#86efac;
  --surface-warn:rgba(217,119,6,.20);  --on-warn:#fcd34d;
  --surface-danger:rgba(220,38,38,.20);--on-danger:#fca5a5;
  --surface-info:rgba(37,99,235,.20);  --on-info:#93c5fd;
  --surface-accent:rgba(139,92,246,.20);--on-accent:#c4b5fd;
  --input-bg:#0e1729;
  --shadow:0 1px 2px rgba(0,0,0,.30), 0 1px 3px rgba(0,0,0,.40);
}
/* seletor compartilhado: dois blocos iguais divergem no primeiro ajuste */
:root[data-theme="dark"], :root[data-theme="misto"]{
  --sidebar-bg:#080f1d; --sidebar-on:#e2e8f0; --sidebar-on-muted:#94a3b8;
  --sidebar-active:#16223c; --sidebar-brand:#ffffff;
}

*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{
  background:var(--bg); color:var(--text); font:15px/1.5 -apple-system,BlinkMacSystemFont,
  "Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif; -webkit-font-smoothing:antialiased;
}
a{color:var(--primary)}
.hidden{display:none !important}

/* ---------- controles: nada com aparência default do browser ---------- */
input,select,textarea{
  width:100%; padding:10px 12px; border:1px solid var(--border); border-radius:9px;
  background:var(--input-bg); color:var(--input-text); font:inherit; outline:none;
  transition:border-color .15s, box-shadow .15s;
}
input:focus,select:focus,textarea:focus{
  border-color:var(--primary); box-shadow:0 0 0 3px rgba(37,99,235,.12);
}
input::placeholder,textarea::placeholder{color:var(--muted)}
textarea{resize:vertical; min-height:88px}
select{
  appearance:none; padding-right:34px; cursor:pointer;
  background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><polyline points='6 9 12 15 18 9'/></svg>");
  background-repeat:no-repeat; background-position:right 10px center;
}
label{display:block; font-size:13px; font-weight:600; margin-bottom:6px}

.btn{
  display:inline-flex; align-items:center; gap:7px; padding:9px 15px; border-radius:9px;
  border:1px solid var(--border); background:var(--surface); color:var(--text);
  font:600 14px/1 inherit; cursor:pointer; transition:background .15s,border-color .15s;
  white-space:nowrap;
}
.btn:hover{background:var(--surface-2)}
.btn.primary{background:var(--primary); border-color:var(--primary); color:var(--on-primary)}
.btn.primary:hover{background:var(--primary-dark); border-color:var(--primary-dark)}
.btn.danger{background:var(--surface-danger); border-color:transparent; color:var(--on-danger)}
.btn.ghost{background:transparent; border-color:transparent; color:var(--muted)}
.btn.ghost:hover{background:var(--surface-2); color:var(--text)}
.btn:disabled{opacity:.55; cursor:not-allowed}
.btn svg{width:16px; height:16px; flex:0 0 auto}

/* ---------- layout ---------- */
.app{display:flex; min-height:100vh; min-height:100dvh}
.sidebar{
  width:236px; flex:0 0 236px; background:var(--sidebar-bg); color:var(--sidebar-on);
  display:flex; flex-direction:column; padding:18px 12px; gap:4px;
  position:sticky; top:0; height:100vh; height:100dvh;
}
.brand{
  display:flex; align-items:center; gap:9px; padding:4px 8px 16px;
  font:700 19px/1 inherit; color:var(--sidebar-brand); letter-spacing:-.02em;
}
.brand svg{width:24px; height:24px; color:var(--primary)}
.navitem{
  display:flex; align-items:center; gap:10px; padding:9px 11px; border-radius:9px;
  color:var(--sidebar-on-muted); cursor:pointer; font-size:14px; font-weight:500;
  border:none; background:transparent; width:100%; text-align:left; font-family:inherit;
}
.navitem:hover{background:var(--sidebar-active); color:var(--sidebar-on)}
.navitem.ativo{background:var(--sidebar-active); color:var(--sidebar-on); font-weight:600}
.navitem svg{width:18px; height:18px; flex:0 0 auto}
.navitem .cont{
  margin-left:auto; font-size:11px; font-weight:700; padding:2px 7px; border-radius:20px;
  background:rgba(255,255,255,.12); color:var(--sidebar-on);
}
.navsep{margin-top:auto}
.userbox{
  border-top:1px solid rgba(255,255,255,.10); padding-top:12px; margin-top:12px;
  display:flex; align-items:center; gap:9px; min-width:0;
}
.avatar{
  width:32px; height:32px; border-radius:50%; flex:0 0 auto; display:grid; place-items:center;
  font:700 12px/1 inherit; color:#fff;
}
.userbox .nome{font-size:13px; font-weight:600; color:var(--sidebar-on)}
.userbox .papel{font-size:11px; color:var(--sidebar-on-muted)}
.userbox > div{min-width:0; overflow:hidden}
.userbox .nome,.userbox .papel{white-space:nowrap; overflow:hidden; text-overflow:ellipsis}

.content{flex:1; min-width:0; padding:24px 28px 60px}

/* cabeçalho: h1 + subtítulo à esquerda, só AÇÃO à direita */
.sechead{display:flex; align-items:flex-start; gap:16px; margin-bottom:18px; flex-wrap:wrap}
.sechead h1{margin:0; font-size:21px; font-weight:700; letter-spacing:-.02em}
.sechead .sub{margin:3px 0 0; color:var(--muted); font-size:13px}
.sechead .acoes{margin-left:auto; display:flex; gap:8px; flex-wrap:wrap}

/* filtros em barra própria, nunca no cabeçalho */
.filterbar{
  display:flex; gap:12px; flex-wrap:wrap; align-items:flex-end;
  background:var(--surface); border:1px solid var(--border); border-radius:var(--radius);
  padding:14px 16px; margin-bottom:16px; box-shadow:var(--shadow);
}
.fgroup{display:flex; flex-direction:column; gap:5px; min-width:0}
.fgroup.cresce{flex:1 1 220px}
.flabel{font-size:10px; font-weight:700; text-transform:uppercase; letter-spacing:.06em; color:var(--muted)}

.card{
  background:var(--surface); border:1px solid var(--border); border-radius:var(--radius);
  box-shadow:var(--shadow); padding:18px;
}
.card + .card{margin-top:18px}
.grid-2 > .card + .card, .grid-3 > .card + .card{margin-top:0}
.grid-3{display:grid; grid-template-columns:repeat(auto-fit,minmax(168px,1fr)); gap:14px}
/* 5 KPIs precisam caber numa fileira em 1280 (conteúdo útil ~988px): com
   minmax(200px) o 5º cai sozinho na linha de baixo e fica órfão. */

/* KPI: rótulo de 2 linhas não pode desalinhar o número */
.kpi{
  display:flex; flex-direction:column; justify-content:space-between; gap:10px;
  min-height:96px; background:var(--surface); border:1px solid var(--border);
  border-radius:var(--radius); padding:14px 16px; box-shadow:var(--shadow);
  cursor:pointer; text-align:left; font-family:inherit;
  /* color explícito: <button> herda `buttontext` (PRETO) do UA stylesheet, não
     do --text. Sem esta linha o número do KPI fica preto sobre fundo escuro —
     1.21:1, invisível no tema dark, e nenhum erro em lugar nenhum. */
  color:var(--text);
}
.kpi:hover{border-color:var(--primary)}
.kpi.ativo{border-color:var(--primary); box-shadow:0 0 0 3px rgba(37,99,235,.12)}
.kpi .topo{display:flex; align-items:center; justify-content:space-between; gap:8px}
.kpi .rot{font-size:12px; font-weight:600; color:var(--muted); text-transform:uppercase; letter-spacing:.04em}
.kpi .val{font-size:27px; font-weight:700; letter-spacing:-.02em}
.kpi-icon{
  width:30px; height:30px; border-radius:8px; display:grid; place-items:center; flex:0 0 auto;
  background:var(--surface-info); color:var(--on-info);
}
.kpi-icon svg{width:16px; height:16px}
.kpi-icon.ok{background:var(--surface-ok); color:var(--on-ok)}
.kpi-icon.warn{background:var(--surface-warn); color:var(--on-warn)}
.kpi-icon.danger{background:var(--surface-danger); color:var(--on-danger)}
.kpi-icon.accent{background:var(--surface-accent); color:var(--on-accent)}

/* ---------- tabela ---------- */
.table-wrap{overflow-x:auto; max-width:100%; border-radius:var(--radius); border:1px solid var(--border); background:var(--surface)}
table{border-collapse:collapse; width:100%; font-size:14px}
thead tr{background:var(--surface-2)}
th{
  text-align:left; font-size:12px; font-weight:700; text-transform:uppercase; letter-spacing:.04em;
  color:var(--muted); padding:11px 14px; border-bottom:1px solid var(--border); white-space:nowrap;
}
td{padding:12px 14px; border-bottom:1px solid var(--border); vertical-align:middle}
tbody tr:last-child td{border-bottom:none}
tbody tr{cursor:pointer}
tbody tr:hover{background:var(--surface-2)}
/* largura por classe no CSS: style inline vence media query sem erro */
.c-num{width:74px} .c-assunto{width:auto; min-width:220px} .c-contato{width:170px}
.c-status{width:130px} .c-prio{width:100px} .c-sla{width:118px} .c-agente{width:140px}
.c-quando{width:110px}
td.c-assunto{font-weight:600}
td .sub{display:block; font-size:12px; color:var(--muted); font-weight:400; margin-top:2px}

.badge{
  display:inline-flex; align-items:center; gap:5px; padding:3px 9px; border-radius:20px;
  font-size:12px; font-weight:600; white-space:nowrap;
}
.badge.ok{background:var(--surface-ok); color:var(--on-ok)}
.badge.warn{background:var(--surface-warn); color:var(--on-warn)}
.badge.danger{background:var(--surface-danger); color:var(--on-danger)}
.badge.info{background:var(--surface-info); color:var(--on-info)}
.badge.accent{background:var(--surface-accent); color:var(--on-accent)}
.badge.neutro{background:var(--surface-2); color:var(--muted)}
.dot{width:7px; height:7px; border-radius:50%; flex:0 0 auto; background:currentColor}
/* Cor customizada pelo cliente entra pelo DOT (via --dot), nunca no texto:
   a cor crua do banco não tem contraste garantido em nenhum dos 3 temas. */
.badge .dot[style*="--dot"]{background:var(--dot)}

/* metadado é lista, não frase: separador por CSS pra não deixar · órfão */
.meta{display:flex; flex-wrap:wrap; gap:0 14px; color:var(--muted); font-size:13px}
.meta > span{white-space:nowrap}
.meta > span + span::before{content:"·"; margin-right:14px; color:var(--border)}

.vazio{padding:44px 20px; text-align:center; color:var(--muted)}
.vazio svg{width:34px; height:34px; margin-bottom:10px; opacity:.5}

/* ---------- detalhe do chamado ---------- */
.det{display:grid; grid-template-columns:minmax(0,1fr) 296px; gap:18px; align-items:start}
.timeline{display:flex; flex-direction:column; gap:14px}
.msg{border:1px solid var(--border); border-radius:var(--radius); background:var(--surface); padding:14px 16px; box-shadow:var(--shadow)}
.msg.contato{background:var(--surface-2)}
.msg.privada{background:var(--surface-warn); border-color:transparent}
.msg.privada .corpo, .msg.privada .cab{color:var(--on-warn)}
.msg .cab{display:flex; align-items:center; gap:9px; margin-bottom:8px; font-size:13px; flex-wrap:wrap}
.msg .cab .quem{font-weight:700}
.msg .cab .quando{color:var(--muted); font-size:12px; margin-left:auto}
.msg.privada .cab .quando{color:var(--on-warn); opacity:.8}
.msg .corpo{white-space:pre-wrap; overflow-wrap:break-word; font-size:14px}
.evento{display:flex; align-items:center; gap:9px; font-size:13px; color:var(--muted); padding:2px 4px}
.evento svg{width:15px; height:15px; flex:0 0 auto}
.painel .linha{display:flex; align-items:center; gap:8px; padding:9px 0; border-bottom:1px solid var(--border); font-size:13px}
.painel .linha:last-child{border-bottom:none}
.painel .linha .rot{color:var(--muted); min-width:78px; flex:0 0 auto}
.painel .linha .val{margin-left:auto; text-align:right; min-width:0; overflow-wrap:break-word}

/* ---------- toast / modal ---------- */
#toasts{position:fixed; right:18px; bottom:18px; display:flex; flex-direction:column; gap:9px; z-index:9000}
.toast{
  padding:12px 16px; border-radius:10px; box-shadow:0 8px 24px rgba(15,23,42,.18);
  font-size:14px; font-weight:500; max-width:min(380px,86vw); animation:sobe .18s ease-out;
  background:var(--surface); color:var(--text); border:1px solid var(--border);
}
.toast.ok{background:var(--surface-ok); color:var(--on-ok); border-color:transparent}
.toast.erro{background:var(--surface-danger); color:var(--on-danger); border-color:transparent}
.toast.info{background:var(--surface-info); color:var(--on-info); border-color:transparent}
@keyframes sobe{from{opacity:0; transform:translateY(8px)} to{opacity:1; transform:none}}

.overlay{
  position:fixed; inset:0; background:rgba(8,15,30,.55); display:grid; place-items:center;
  padding:18px; z-index:8000;
}
.modal{
  background:var(--surface); border-radius:14px; box-shadow:0 20px 50px rgba(8,15,30,.30);
  width:min(520px,100%); max-height:88vh; overflow:auto; padding:22px;
}
.modal h3{margin:0 0 8px; font-size:17px}
.modal p{margin:0 0 18px; color:var(--muted); font-size:14px}
.modal .acoes{display:flex; gap:9px; justify-content:flex-end; margin-top:18px; flex-wrap:wrap}

/* ---------- login ---------- */
.login{min-height:100vh; min-height:100dvh; display:grid; place-items:center; padding:20px}
.login .card{width:min(400px,100%)}
.login .brand{color:var(--text); justify-content:center; padding-bottom:6px}
.login .sub{text-align:center; color:var(--muted); font-size:13px; margin:0 0 20px}
.campo{margin-bottom:14px}

/* ---------- responsivo ---------- */
@media (max-width:1100px){
  .det{grid-template-columns:minmax(0,1fr)}
  .c-agente,.c-quando{display:none}
}
@media (max-width:820px){
  .app{flex-direction:column}
  .sidebar{
    width:100%; flex:none; height:auto; position:static; flex-direction:row;
    align-items:center; gap:6px; padding:10px 12px; overflow-x:auto;
  }
  .brand{padding:0 8px 0 0; font-size:17px}
  .brand span{display:none}
  .navitem{width:auto; padding:8px 10px}
  .navitem span:not(.cont){display:none}
  .navsep{margin-left:auto; margin-top:0}
  .userbox{border-top:none; padding-top:0; margin-top:0; border-left:1px solid rgba(255,255,255,.10); padding-left:10px}
  .userbox > div{display:none}
  .content{padding:16px 14px 44px}
  .c-contato,.c-sla{display:none}
}
@media (max-width:560px){
  /* 5 KPIs empilhados jogam a lista 550px pra baixo — o agente rolava a tela
     inteira antes de ver o primeiro chamado. Em duas colunas cabem na dobra. */
  .grid-3{grid-template-columns:repeat(2,1fr); gap:10px}
  .kpi{min-height:78px; padding:11px 13px}
  .kpi .val{font-size:22px}
  .kpi .rot{font-size:11px}
  /* card órfão da fileira: classe declarada pelo JS, não :nth-child */
  .kpi.impar{grid-column:span 2}
}
@media (max-width:480px){
  .sechead h1{font-size:19px}
  .c-prio{display:none}
  .filterbar{padding:12px}
  .fgroup.cresce{flex:1 1 100%}
}